Order Processing
- We ship Monday through Friday (excluding federal holidays). US orders above $34.95 qualify for free shipping via USPS Ground Advantage, with paid expedited options available.
- Orders are processed in the order they are received and typically ship the next business day, but may take up to 2-3 business days during high volume periods.
- Shipping Timeline
- Shipping transit times within the US are generally 4-10 business days with USPS Ground Advantage. Alaska and Hawaii may experience longer shipping times. If you require faster shipping, please select an expedited option.
- Please note that shipping transit times are estimated and not guaranteed.
- Shipping Rates
- We offer free shipping on orders over $34.95 within the United States only. Free shipping typically ships with USPS Ground Advantage.
- Free shipping is not available for members of our pro purchase program.
- If you require faster shipping, please select an expedited option.
- Warranties and Repairs will be shipped via standard United States Postal Service.
- International Shipping
- At this time, we're unable to offer international shipping for new orders. Please click here to find a retailer near you.
- We'll continue to support international customers for warranty and repair services. These shipments are sent via standard postal carriers, and processing times vary by country.
- Holidays
- Please allow for additional processing and transit times during the winter holiday season.
- To ensure your order arrives in time, we recommend placing your order on or before December 17th to ensure delivery by December 25th.
- Delivery
- Kahtoola is not responsible for lost or stolen packages that are marked as delivered by our shipping partners.
- Any lost or delayed package claims will need to be resolved directly with the appropriate shipping company.
