RETURNS & EXCHANGES
We Stand Behind Our Products
As essential as our gear is to great adventures, so is the satisfaction of our customers. We are happy to build products that allow you to be safe and have fun outdoors, and we want you to be happy using them. If you are not satisfied with your Kahtoola gear, and it was purchased from us, you may return it for a refund or exchange.
- All returns and exchanges must be sent in brand new, unused condition, with all tags and packaging.
- Returns and exchanges will only be accepted from the original purchaser.
- Initial order shipping charges are not refundable. Return shipping charges are to be assumed by the customer unless otherwise specified.
Return Authorization Number
Before returning your product(s), please contact us at firstname.lastname@example.org or (866) 330-8030 to get a Return Authorization (RA) number. Please include the RA number on the package with the return address and send your return/exchange to:
431 S. River Run Rd.
Flagstaff, AZ 86001
If you are making an exchange for a different size, color or product, please provide this information when contacting us to get your RA number. Once the product(s) is received, exchanges will be shipped and/or refunds will be issued to the original purchaser. Returns and exchanges will not be honored without an RA number.
Warranties & Repairs
If your Kahtoola product has a quality issue or manufacturing defect in materials or workmanship, please refer to our Warranties & Repairs page.